![]() SERVQUAL: a multi-item scale for measuring consumer perceptions of service quality. SERVQUAL survey – to assess patient satisfaction2 Five dimensions of SERVQUAL Tangibles – physical facilities/surrounding, equipment Reliability – ability to accurately perform the service Responsiveness – willingness to assist clients Assurance – knowledgeable, inspire confidence, trust Empathy – ability to provide individual attention, care 2Parasuraman A, Zeithaml VA, Berrz LL. Family Practice Management January 1999ĭirect interview of patients at the health care centers 4 weeks in August 2008 Measuring Patient Satisfaction: How to Do it and Why to Bother. Zanest Family Medicine Center with 2 traditional primary health care centers (PHCCs)Ĥ Methods Study population Estimated: 200 surveys for adequate validity1Ĥ04 outpatients were interviewed 199 at Zanest Family Medicine Center 101 at Barzan PHCC 104 at Shahidan PHCC 1White B. ![]() No study had evaluated its acceptance among the general populationģ Objectives Aim: compare patient satisfaction at Al-Dabbagh, MBChB, DTM&HĢ Background Family Medicine: Specialty in N. Mohammed,'- Presentation transcript:ġ Patient Satisfaction in Duhok, Kurdistan Region of Iraq: Family Medicine Center vs. Presentation on theme: 'Patient Satisfaction in Duhok, Kurdistan Region of Iraq: Family Medicine Center vs.
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